Unit Knowledge Guide-TLIB3113 Diagnose and rectify minor faults on motive power units and rolling stock Pre-Order Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Core units AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace AURSCA105 Sell automotive products and services AURSCA106 Promote automotive products and services AURSLA001 Comply with legal requirements when selling automotive products and services Electives AURETR125 Test

Core units BSBSUS211 Participate in sustainable work practices RIICOM201E Communicate in the workplace RIIQUA201E Maintain and monitor site quality standards RIIRIS201E Conduct local risk control RIIWHS201E Apply spontaneous combustion management measures Elective units RIIMPO333E Conduct underground load

Core units BSBCRT401 Articulate

Core units AHCDES505 Prepare a landscape design AHCDES506 Design for construction of landscape features AHCDES507 Produce drawings for landscape design projects using CAD software AHCDES508 Design sustainable landscapes AHCDES509 Assess landscape sites AHCPCM511 Specify plants for landscapes Elective units AHCLSC504 Survey and establish site levels AHCLSC505 Manage landscape projects AHCBUS514 Negotiate and monitor contracts AHCBUS515 Prepare estimates

Unit Knowledge Guide-TLIB3113 Diagnose and rectify minor faults on motive power units and rolling stock Pre-Order Core units BSBCUE203 Conduct customerOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner