Unit Knowledge Guide-HLTPHA008 Support pharmacist communication with clients and other health professionals Training And Assessment Strategy Core units SITXCCS015 Enhance customer

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

specifications and drawings for carpentry work CPCCCA3028 Erect and dismantle formwork for footings and slabs on ground CPCCCM2006 Apply basic levelling procedures CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2012 Work safely at heights CPCCCO2013 Carry out concreting to simple forms CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM3001 Perform construction calculations to determine carpentry material requirements CPCCOM3006 Carry out levelling operations CPCCWHS2001 Apply WHS requirements

alter and dismantle scaffolding basic level CPCCLSF3001 Licence to erect

Units of competency BSBOPS402 Coordinate business operational plans BSBFIN401 Report on financial activity BSBESB401 Research and develop business plans BSBOPS403 Apply business risk management processes BSBOPS401 Coordinate business resources If you require RPL Kits with comprehensive benchmarking

Core units MSMSUP100 Apply workplace context to own job MSMSUP102 Communicate in the workplace MSMWHS100 Follow WHS procedures Elective units MSMENV172 Identify and minimise environmental hazards MSMOPS100 Use equipment MSMOPS101 Make measurements MSMOPS102 Perform tasks to support production If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-HLTPHA008 Support pharmacist communication with clients and other health professionals Training And Assessment Strategy Core units SITXCCS015 Enhance customerOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner