Learning and Assessment Kit-MSL934009 Apply quality system and continuous improvement processes RTO Forms Units of competency SIRXSLS001 Sell

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets If you require RPL Kits with comprehensive benchmarking

Core units CHCCCS006 Facilitate individual service planning and delivery CHCCOM002 Use communication to build relationships CHCDEV001 Confirm client developmental status CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCPRT001 Identify and respond to children and young people at risk CHCPRT003 Work collaboratively to maintain an environment safe for children and young people CHCPRT005 Work within a practice framework HLTWHS001 Participate in workplace health and safety Elective units CHCEDU009 Provide parenting

inspect and refit wheel hubs and associated brake components AURTTA017 Carry out vehicle safety inspections AURVTS004 Repair vehicle composite material components AURVTG011 Install side vehicle windows AURTTY001 Repair vehicle chassis

Units of competency ICTTEN203 Install and configure a home or small office network ICTTEN207 Install and test internet protocol devices in convergence networks ICTTEN205 Build and maintain a secure network ICTTEN204 Install and configure a small to medium business network ICTTEN206 Operate new media software packages * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FNSPAY501 Process salary packaging arrangements and additional allowances in payroll FNSPAY505 Interpret and apply knowledge of taxation systems relevant to payroll FNSPAY503 Process complex employee terminations in payroll FNSPAY502 Process superannuation payments in payroll FNSPAY504 Interpret and apply knowledge of industrial regulations relevant to payroll * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-MSL934009 Apply quality system and continuous improvement processes RTO Forms Units of competency SIRXSLS001 SellOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to