Learning and Assessment Kit-SITSS00036 Customer Service Skill Set MSA Core units BSBESB301 Investigate business

Core units BSBESB301 Investigate business opportunities BSBESB302 Develop and present business proposals BSBESB303 Organise finances for new business ventures BSBESB305 Address compliance requirements for new business ventures Elective units BSBCRT411 Apply critical thinking to work practices BSBHRM415 Coordinate recruitment and onboarding BSBPEF301 Organise personal work priorities BSBXCM301 Engage in workplace communication BSBXCS303 Securely manage personally identifiable information and workplace information SIRXOSM003 Use social media and online tools If you require RPL Kits with comprehensive benchmarking

analyse and interpret threat data ICTCYS405 Develop cyber security incident response plans ICTCYS404 Run vulnerability assessments for an organisation If you require RPL Kits with comprehensive benchmarking

Participate in workplace health and safety

present and debate ideas BSBFIM501 Manage budgets and financial plans BSBHRM405 Support the recruitment

Core units CHCDIV001 Work with diverse people CHCMHS007 Work effectively in trauma informed care CHCMHS008 Promote and facilitate self advocacy CHCMHS011 Assess and promote social

Learning and Assessment Kit-SITSS00036 Customer Service Skill Set MSA Core units BSBESB301 Investigate businessOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to